May 7, 2009

I stopped in at the clinic earlier this week to check on the status of my surgery. At first, the receptionist was firmly explaining that they will call me when everything comes through in writing. I explained to her that I knew that, but that since I hadn't heard anything that I would appreciate her checking to make sure the new letter got sent to the insurance company. To my dismay, she could not find record of a new letter. I asked them to call me when they send it out so that I don't have to worry about it any longer. So far ... no call. If I don't hear from them by tomorrow at noon, I will be calling them again. I am feeling very frustrated!